1. Introduction

Welcome to Gamride, operated by Gamride ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our ride-hailing services, websites, and mobile applications (the "Platform") within The Gambia.

By using the Platform, you agree to these Terms. If you do not agree, do not use our services.

2. Scope of Services

Gamride connects riders with independent drivers for transportation services through a negotiated-fare model (similar to InDrive).

We act as a technology intermediary, not a transportation carrier. Drivers provide rides as independent contractors.

3. Eligibility

To use the Platform, you must:

Be at least 18 years old (or the legal age of majority in The Gambia)
Possess a valid government-issued ID
Provide accurate registration details
Comply with all applicable laws and regulations

4. User Accounts

When you create an account, you agree to:

Provide true, current, and complete information
Maintain the confidentiality of your login credentials
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or local laws.

5. Payments and Pricing

Gamride operates on a negotiated-fare model where riders propose fares and drivers may accept, reject, or counter-offer.

Payments may be made by:

Cash directly to the driver
Prepaid wallet or in-app deposits
Mobile money or card payment via the app

All payments must be made in Gambian Dalasi (GMD). We may charge additional service or convenience fees, which will be displayed before confirmation.

6. Cancellations and Refunds

Cancellations within 2 minutes of booking are free. After that, cancellation fees may apply if the driver has begun traveling to your location.

Riders may cancel bookings in accordance with our Refund Policy
Drivers may decline or cancel rides due to safety, vehicle issues, or emergencies
We may deduct cancellation fees or penalties as outlined in the app

7. Driver Obligations

Drivers agree to:

Hold valid driver's licenses and vehicle registrations
Maintain clean, roadworthy vehicles
Treat passengers respectfully and ensure safety at all times
Abide by traffic laws and company safety standards
Not engage in misconduct, fraud, or harassment

Violation of these obligations may result in permanent suspension.

8. Rider Obligations

Riders agree to:

Provide accurate pickup and destination information
Respect drivers and vehicles
Refrain from damaging property or engaging in unsafe behavior
Pay all due fares promptly

Repeated cancellations or misuse may lead to suspension or account termination.

9. Safety and Conduct

We prioritize safety for both riders and drivers.

Users must verify vehicle and driver details before entering a ride
Any misconduct, assault, or illegal activity should be reported immediately via support@gamride.com
We reserve the right to cooperate with law enforcement where required

10. Intellectual Property

All trademarks, software, text, graphics, and content on the Platform belong to Gamride or its licensors. You may not copy, modify, or redistribute any content without prior written consent.

11. Limitation of Liability

Gamride is not liable for:

Delays, cancellations, or route errors caused by traffic or driver discretion
Property loss or personal injury arising from third-party conduct
Any indirect, incidental, or consequential damages

Our total liability, if any, will not exceed the amount paid by you for the service in question.

12. Data Protection

Your use of the Platform is subject to our Privacy Policy. We collect and process data in compliance with The Gambia Data Protection Act and relevant international standards.

13. Dispute Resolution

Disputes shall be resolved amicably where possible. If unresolved, disputes will be governed by the laws of The Gambia and subject to the jurisdiction of the High Court of The Gambia.

14. Modifications

We may update these Terms at any time. Updated versions will be posted on the Platform with a revised effective date. Continued use constitutes acceptance of the new Terms.

15. Contact Us

For questions, support, or complaints, please contact:

Email: support@gamride.com
Phone: +220 5533578
Address: C8M4+PP7 Bakoteh, Tippa Garage KM, The Gambia